"Having a pre-arranged funeral plan made the arrangement process less stressful."
"Elizabeth was very professional and helpful in helping pick out the urn and the inscription I chose. Kept in contact throughout the process."
"Very easy, no problems."
"Elizabeth was patient and attentive to our request."
"Everyone was outstanding. Just keep doing what you're doing. You made it very easy. Every step from start to finish was excellent. Very caring and professional."
"Cesar was patient and caring throughout the arrangement process."
"Excellent all around. Cesar Gutierrez did everything required"
"All my friends and family were impressed! Thank you!"
"Cesar at the Huntington Beach office did a great job. Jack Dilday was a friend, very nice man, and a long time customer of our company."
"I'm writing here to show
my appreciation for the service I received
at your business. When I was just four I
attended my first funeral. It was for my
sister and it was held at your location
back in 1976. Since then, my parents
have used your business for relatives
over the years and in 2019 my father and
I required your services again, this time
for my mother, Leslie T. It was a
hard fought battle my mother had near
the end, we walked through the funeral
process somewhat in a daze. It wasn't
until months later after sorting through
all the 'other' challenging aspects that
we realized just how easy our interaction
was with Heritage-Dilday. It was clear
then, we didn't have to due much of
anything, our contact took care of every
detail. Our contact, Elizabeth Torres, was
everything you could want in a person in
a time of grief and need. We went on our
way as you have to do eventually and life
went on. Last August, my father George
T died suddenly without any
warning what so ever. It was a massive
shock to the family. Unlike with my
mother's situation, we had no warning,
no time to think of the next steps,
nothing but a phone call. From the
moment I had to start dealing with
'everything' I knew I had to start with
Heritage-Dilday. It took me two hours to
drive to Huntington Beach, when I got
there I called H-D immediately. Although
I heard during the pandemic memorial
services where backed up, I was greeted
with a calm voice that said they would
pick up my father in one hour and a half,
they where there in forty-five minutes!
That was the beginning of many quick,
professional and just 'easy' steps that
where performed by your company. After
that day, the only person I dealt with was
Elizabeth Torres. I wouldn't have wanted
it any other way! She took care of
everything. Unlike when my mom died,
my father wasn't here to help, but
Elizabeth was. Be it our questions in the
beginning of what to do or choices in
urns at the end, it was always dealt with
by Elizabeth; quickly, professionally and
most importantly with a feeling that she
actually cared that we got what we
wanted and had no concerns or issues
that were not answered. With any loss,
there is always concerns you will not be
level headed to make the best decisions
regarding your loved ones, that is not the
case working with H-D and especially
Elizabeth Torres. Sitting back now, I can
honestly say I can not think of one thing,
one situation, one issue that I wasn't
completely satisfied with. I look back and
realize it was easy because I wasn't
dealing with a corporation, I was dealing
with a kind, thoughtful person who went
out of her way to make everything just
right in our time of need; Thank you H-D
and Thank you Elizabeth Torres."
"It was a very good experience during a difficult and horrible time in our lives. Thanks for everything!"
"You were all wonderful! Keep up the great work."
"You guys are amazing! I'm so very thankful for all you did! Corey and the rest of the staff warmed my heart!"
“Elizabeth was very patient and helpful. Cost of the funeral services were less than expected.”
“Thanks for outstanding service. Everyone was very professional and very caring with our family.”
“My mother told us to use Heritage. Services were very good and I would recommend this funeral home to others in need.”
"Everything went as planned. Thank you."
“Thank you Elizabeth!”
"We had excellent care before, during, and after the service."
"Good service, friendly staff. I would recommend this funeral home to others in need."
"In our grief we were not thinking clearly and Cesar Gutierrez our counselor and director guided us thru the entire process. He did not rush us, he covered things we did not think of at the time. Cesar patiently answered questions and concerns repeatedly either thru emails, text or phone calls. Communication and follow up after the service was greatly appreciated."
"The attention to detail with arrangements was good as well as the choices in funeral service options."
"The appearance and care for our loved one was very good. I would recommend Heritage-Dilday to others in need."
"Overall good customer service."
"Cesar Gutierrez was caring, knowledgeable, and helpful during the arrangement process."
"The total cost of the funeral services were less than expected. The attention to detail with the arrangements was very good. Elizabeth Torres was patient and caring throughout making the funeral arrangements."
"The director, Corey Karl, is very accommodating which made it easier for me to navigate the process at the most difficult time of my life. I truly appreciate his kindness and care."
“Very good attention to detail with arrangements.”
"Elizabeth Torres was wonderful and so helpful in answering all our questions and concerns. Thank you so much!"
“Cesar was caring and patient”
“I appreciated that I was able to start the funeral arrangements via the phone and a family member. This relieved some of my stress.”
“Very good appearance and care of our loved one.”
"Elizabeth Torres was wonderful. She took care of us when I was really stressed out."
“Very good choices in merchandise and service options”
“We chose this funeral home because of a previous service. Cesar was very helpful.“
“Cesar was very helpful. He offered very good ways to personalize the service.”
"I would like to take this opportunity to let all of you know how much we appreciate your caring, competent, and remarkable attention that you exercised on our behalf at Heritage-Dilday Mortuary Services after the passing of my father, George J. We could not have possibly asked for anything more when it came to taking care of the necessary, emotionally difficult, arrangements at a time in our lives when someone so near and dear to us has passed away. Your experienced and kind capabilities certainly eased our burden greatly during our time of loss. As a result, along with the fact that dad lived an exemplary life for which there are no regrets, all of you at Hertiage-Dilday made the process of saying goodbye to dad so much easier, much less sorrowful, and so dignified. With your help we got dad sent off right......down to the most intitmate detail. We couldn't be more satisfied with our choice of having Heritage-Dilday manage dad's mortuary services.
We want to name everyone at Heritage who had a direct hand in helping us with dad's memorial services. Each and every one of you were very pleasant, helpful, caring, and competent. So, many thanks to you, Cesar, Elizabeth, Courtney, and Bridget. We will never forget the exceptional and wonderful services, and kindnesses, that all of you afforded us during a most difficult time in our lives. You all took the sting out of an otherwise sorrowful process and added some bright and warm light to an otherwise dark episode in our lives. Dad is now resting at peace, and our remebrances of managing dad's burial wishes will be pleasant ones, even bringing a smile to our faces. Again, we cannot thank all of you enough for this."
"Cesar made my situation bearable with his kindness and compassion concerning the loss of my son. I was very pleased with Cesar's willingness to help me make the arrangements."
"I believe you guys did an amazing job. Your services made our day easier to deal with."
"They went above and beyond their job for us that horrible day. And we thank you."
"I appreciated all of the options for the services. We were offered and accepted a military service including the flag, color guard, and the playing of Taps. I didn't know it was an option and I HIGHLY recommend it for any veterans' family."
"Cesar did a great job!"
"Cesar was wonderful to work with from start to finish. Thank you for making this difficult time easier for all of us."
"Overall, our experience was personable, stress-free with arrangements. The staff was amazing."
"Your support and helpful suggestions made my stressful time less anxious and more peaceful."
"The level of compassion and professionalism that Cesar Gutierrez showed our family, will be a source of comfort that we will look back on when we remember this most terrible time. Cesar treated my son like a family member and this meant so much to us. He personally transported my sons body down from Walnut Creek to Huntington Beach."
“Sincerity; lots of patience”
“Cesar and his colleagues provided exceptional customer service and made our experience quite pleasant and stress-free under the circumstances, the pandemic, and considering the short-time and notice we were dealing with. Amazing team to say the least. Very nice, understanding, patient, and clear.”
“Cant thank you all enough. You helped our family navigate through this difficult time with tremendous support and we appreciate it.”
“It was a great comfort to have Cesar, his staff and the carriage driver taking such excellent, respectful care of my mother and our family. The memorial room was lovely and the live streaming of mom’s service was a wonderful option for those who couldn't attend her memorial due to Covid-19 or other circumstances. The flowers from the florist associated with Heritage were stunning. Our family appreciates everything Heritage Memorial did.”
“Joe drove my dads body/casket to the cemetery. He was really kind and thoughtful, and made my experience with such a sad occasion less stressful. He was terrific and helped me deal with everything for the burial. Also, the two men who came and picked up my fathers body were incredibly respectful.”
“Thank you for guiding us through this. The streaming feature was very much appreciated by our family/friends.”
“Due to the circumstances, it was better than expected once we found your funeral home. Y’all are amazing!”
“Thanks again for helping us during the challenging times! We will remember your amazing service.”
“It went remarkable easy, considering quarantine measures and long-distance arranging.”
“My experience was as pleasant as possible during this VERY difficult time.”
“Corey, our director was informative and thorough. He guided us through the process with great patience and understanding.”
“We are very grateful to you, Corey and to Patricia and Joe and all at St. Wilfred of York as well as Rev. Phil for the outstanding service and support we received!”
“Everything was beautiful and service went smoothly. Having a well educated staff really helped us to navigate. Thank you!”
“You made my husband’s funeral easy for us by doing everything for me.”
“For such a terrible experience of losing my wife of 47 years, your funeral home showed an extreme amount of respect to my wife, myself and family, I cant thank you enough.”
“Everything was perfect and our family was so happy how it all turned out. Everyone was very helpful the day of the memorial”
"The team was great. Calming and in control. Listened well and was not over sold. Very accommodating, very knowledgeable. Well put together and sincere. Thank you."
“Your service made this difficult time go very smoothly without any unexpected difficulties.”
“Lovely, helpful people. I recommend Heritage-Dilday to everyone I know.”
“You did a fantastic job, thank you.”
“Danielle was excellent in walking us through the process. She went above and beyond in finding solutions to overcoming some obstacles we encountered."
“Excellent experience - very caring and patient staff with a great attention to planning and detail. No complaints!”
“Andy provided fantastic service and care! He was equal parts personable and professional. He provided the highest level of care and guidance during an obviously difficult time. Thank you!”
“Danielle was so personable and concerned about every detail that I brought up. It was a pleasure working with her.”
“Danielle, Andy, and Joe were all so wonderful to work with during this difficult time. They treated our father with such respect and dignity, and made everything about the arrangements so easy. Danielle made the most moving DVD tribute, and Heritage-Dilday was responsive to our needs day and night. Thank you!!”
"Elizabeth was excellent, patient, and knowledgeable. She made everything comfortable and seamless. Love her. Thank you so much!!!"
"Dont lose Elizabeth--she is/was great"
“Danielle was so caring and thoughtful throughout the whole experience. Her attention to detail was excellent. I highly recommend Danielle and Heritage.”
“Andy was superb in handling the services for my wife.”
“The staff was amazing and made it so helpful.”
"I was totally happy with services provided and especially satisfied with Andy's handling of the entire funeral."
“My son passed away 12/5/18 at 24 yrs. My heart was and is shattered. Andy went above and beyond to make sure everything from my viewing to cremation, to my well being to talk to Romy about my loss. The whole situation had made it easier to deal with. Outstanding staff. Thank you Andy and Romy.”
“Susan Robinson was wonderful and kind. Our family thanks her.”
“Such kind and caring people! Great service to us. Very comforting and complete. They go beyond and above your needs.”
“Very caring staff. Walked us through step by step and coordinated with Veteran's cemetery seamlessly.”
“I’m so glad that Rev. Philip McGovern presided over the service. Danielle did an excellent job to help us through the planning”
You exceeded our expectations. Thank you so much!
I have and will continue to refer others to you. I've been very pleased with your services and all of your personnel.
I had the distinct honor and pleasure of meeting Cesar Guitierrez yesterday at the first annual Victories of Spirit Golf event that benefits serving homeless Veterans. The event was to participate and support American Family Housing's initiative to help and assist Veterans. Cesar is a good golfer and great American. Thank you Cesar and Heritage- Dilday for all your support. May God Bless you Cesar, team and families with continued good health and prosperity; Spiritually, Personally and Professionally. Manny, Co-chair for this first year event.
Arranging a funeral for a loved one is not a task any one of us wants. The emotions of grief and loss can be so overwhelming along with so many decisions and arrangements to be made. I must publicly thank Danielle and Joe who were invaluable offering comfort, support, and understanding during this difficult process. Danielle was wonderful - made all the arrangements for military honors, finding a bag piper, communicating with the church and cemetery for us. Joe was very gracious and helpful at the rosary/vigil. I would recommend this team to any family in need.
Heritage-Dilday made the whole process easy. They not only provided affordable services, but they went a step beyond. They did the coordination with the National Cemetery and clergy there, as well as, the funeral locally. They are so caring.
When we called Heritage to take care of my husband at his death, we had no idea of all the additional help you would give us. I don't know how we could have done all the preparations- not having a clue as to what to do! I thank you for all you did for us. Your calm presence was a gift. We felt a great sense of peace when my husband was finally put to rest at Riverside National Cemetery. His funeral mass at St. John the Baptist was beautiful. We will keep you in prayers and remember your kindness and great efficiency.
February 17th, 2015, 3:24a.m. I am sleeping soundly and out of nowhere I hear my Mother's voice as plain as day, "MICHAEL, WAKE UP, IT'S TIME". I wake and reach for my phone as I do the phone rings: "Mr. Murdock, it's the Hospice Nurse, your Mother has passed away". The nurse was calling from Los Alamitos, I was in Huntington Beach. When I arrived at Katella Senior Living, I saw Mom there, she had left this life for the next. The nurse confirmed with me who to call to get Mom ready for her burial. "Heritage-Dilday" should be written on the form I said. It is, and so the call was made once again. In 2013 when Dad passed I called Heritage-Dilday and they handled everything. This time when the call was made, once again they responded and within the hour there was a gentleman there to collect Mom and take her away with complete dignity & respect. Later that morning I received a call from Susan Robinson the person who'd handled Dad's affairs in 2013, she remembered me, and understood that Mom was to be buried with Dad in Arlington National Cemetery. She interfaced with Arlington, got me all the paperwork to sign and now Mom is awaiting her burial on April 1 in Arlington National Cemetery. I cannot say enough great things about the level of services, the dignity, the respect, the honor that this team of highly qualified people provide families in their time of need and transition. God BLESS EACH of them for all that they do in life and in death. I have no more parents to bring them, but I do know that when someone asks me who I recommend, the only place I will direct them to is Heritage Dilday on Beach Blvd in Huntington Beach. Thank you again for all the help with my parents who are both smiling broadly from the clouds.
We recently had to lay to rest a loved one and we couldn't have been happier with they way Heritage- Dilday Memorial Services in Huntington Beach took care of everything. From the first meeting to the final service they were compassionate and helpful. They will take care of as much or as little as you want. Khari Knight was amazing. Funerals are expensive but Khari gave us many options and did not try to do any kind of hard sell.
The folks at Heritage are so kind and helpful. Lately I've been to a few events in their reception room. Very pleasant. and it brought back memories of when my dad passed away and Heritage were the ones to help us through the whole process. They made it so easy on my mom and I was very impressed with their kindness and service. Thank you Heritage Dilday!
So happy with this company! Caesar was willing to work in our budget and gave us a wonderful service. They were all professional and respectful. Great experience!
I am so glad I used Dilday Heritage! They were extremely courteous & conscientious of our feelings at this time of sorrow. Funerals are expensive but 2 weeks later, I feel it was money well spent with them. And, having them 2 miles from my home was a HUGE convenience. Dorothy was so kind as to come to my home & sit in the room with my ailing mother & I to go over & sign the paperwork because I was not able to travel to their office due to a recent surgery. Everything was taken care of for me. When my mom passed away 2 weeks ago, Andy was in charge of collecting her body. He offered condolences & took my feelings into consideration when handling my mom's body. Which, by the way, he & his co-worker did everything with extreme care. They made me feel like this was their own relative they were handling. Andy had to call me a few more times to make sure he had all his "i"s dotted & "t's crossed & every time he offered sympathy, asked how I was coping, & offered his hand in any way I needed it. After all was said & done, Andy called me one more time to see how I was doing. Everyone at Dilday Heritage was great, but obviously, Andy is their greatest asset.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.